Volunteer faq

What does ‘Volunteer’ mean to Reno Pop Culture Con?
Reno Pop Culture Con and its parent organization Pop Culture Classroom are a 501 c 3 non-profit with the mission of inspiring a love of learning and increasing literacy, while celebrating diversity. Our volunteers are passionate unpaid people who donate their time to making Reno Pop Culture Con a great experience for our attendees, guests, and each other.
What do I get for volunteering?

Volunteering offers many benefits; learn new skills or increase those you already possess, see a large convention’s inner workings and how each piece fits to make the convention happen, and knowing you are part of an event that funds literacy and the arts through Pop Culture Classroom’s mission and values.

Each volunteer gets a volunteer shirt with unique art only available to volunteers that year (to be worn while on duty), admission to the Con on the day they work, and a unique opportunity to be part of something wonderful. Additional perks may vary from year to year.

Why a background check?

Since our volunteers often work in sensitive areas—such as with children, celebrities, and money—it is important to ensure the safety of everyone involved. Therefore, Reno Pop Culture Con runs criminal background checks on all potential volunteers. Your credit history is not checked.

We cannot accept applications from those who have lived outside the US in the last seven (7) years.

Is there an age limit to volunteer?

Reno Pop Culture Con volunteers must be 15 years or older when applying. Volunteers age 15-17 will need to submit the completed parental consent packet of forms before application approval.

Even if you turn 18 before the convention, we still need the parental consent forms completed before we can activate your account. You may wait until you are 18 and email us to activate your account.

I live outside of the Reno Area. Can I still volunteer?
You can volunteer even I you live outside of the Reno Area. We are now offering online training. Volunteers are responsible for their own travel and accommodations.
I want to volunteer, but I have some limitations. What can I do?
Reno Pop Culture Con is a very inclusive organization, and we will make reasonable accommodations to address any personal limitations you might have. When you complete your application, please use the additional comments field to let us know about any concerns you have, and we will work with you on an individual basis.
What if I’d like to work with family or friends?
We understand that you may want to work with family or friends for many reasons including a need to coordinate rides and schedules. When you apply, please select the same single team as those you want to work with and use the additional comments field to indicate the name of the person or people you wish to volunteer with. If there is not enough room on the team you have selected we will reach out to discuss options. Once you are all on the same team is up to you to coordinate your shift availability.
What if my legal name and preferred name do not match?

Reno Pop Culture Con recognizes that some of our volunteers use a name other than their legal name. As long as the utilization of a preferred name is not for the purpose of misrepresentation, or offensive in nature, we will acknowledge the preferred name and use it whenever/wherever possible. Use of legal name is required on certain documentation for business or legal reasons. Enter your preferred name in the GrowTix application and your legal name into the additional comments field.

Use of preferred name may be modified, changed, altered, or rescinded at the discretion of Reno Pop Culture Con or its parent organization Pop Culture Classroom.

What kind of training will I need to volunteer? Is training required?
Training is required to volunteer for Reno Pop Culture Con. To accommodate as many volunteers as possible, training will be available online. In order for the training to stay fresh in your mind we schedule the majority of the training for the last 4-6 weeks before the convention. You will receive an email when training is available online. If you have any questions about training, please email RenoTraining@popcultureclassroom.org.
How long does it take to do the training/orientation?
The online training will be in a series of modules that will last between 5 and 15 minutes. Please email RenoTraining@popcultureclassroom.org if you have any training questions.
What time commitment is there for volunteering at RPCC?

There is a required training before the convention.

 The average shift is between 4-6 hours.

What areas am I able to volunteer in?

There are multiple areas in Reno Pop Culture Con that need volunteers. Please go here to look at the available areas.

When will I find out my assignment?

When you register to volunteer, you will select up to three teams you want to work on. You will be assigned to a single team from that list based on current needs. Volunteers are assigned to only one team so that they may become specialized in this field. If you wish to work for more than one team we recommend becoming a floating volunteer on the Volunteer Services team.

You will be scheduled according to the availability you have indicated. Once you have been assigned to a shift you will confirm that you can work that shift.

Shifts will start being assigned 3-4 weeks before the convention.

How do I change teams?
If you have a need to make a change, email us at the address at the bottom of this FAQ.
Who do I contact if I have a question about my team or role?
If you have already received a notice from your team, you can reply back to that email. Otherwise, you can email us at the address at the bottom of this FAQ and we will put you in touch with the right people.
I want _____ position, how do I get it?
While we would like to make use of your entire skillset, we may not have a current need for those skills among our general volunteers. Certain roles are filled after we have had a chance to work with you during the convention. If you would like to be more involved in the planning and running of Reno Pop Culture Con, please watch our website and social media for notices of openings. These roles do require a greater time commitment than our general volunteers.
Can I work with _____ guest?
The volunteers that work directly with our guests are all hand selected after working with us for a year or more. The Guest Services team has to have had time to see how you work and build a level of trust because working with our guests can be a very sensitive assignment. Let your supervisor know your interest and show how awesome you are.
I can’t volunteer (last minute), can my friend fill in? AND Can I sign up to volunteer onsite?
Unfortunately, no. All our volunteers must complete the background check which can take several days. Additionally, we must cut off volunteer registration before the convention so that we have time to order supplies and prepare for the convention itself.
Why shouldn’t I volunteer?

Don’t volunteer if you can’t commit to your shift.

Don’t volunteer if you think volunteering will interfere with your favorite program or activity. If attending the convention is more important you should pay for admission instead.

If I have further questions about Volunteering for Reno Pop Culture Con how do I get answers?

Read the Volunteer Handbook and the FAQ above.

If you still have questions, please email us at RenoVolunteering@popcultureclassroom.org *

* Please do not message us on social media for your volunteering related queries. Instead, please use the email address above. This helps our team more efficiently work together to answer questions and keep all the information in one place.

Signup for Updates

Reno Pop Culture Con

Nov 8, 2019: 10am-7pm

Nov 9, 2019: 10am-7pm

Nov 10, 2019: 10am-5pm